Privacy policy

Last updated: March 26, 2026

OAKEN X provides digital trading tools, primarily the OX PRO membership that gives access to all our TradingView indicators. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

1) Contact Information

If you have questions about this policy or your data, contact us at:
Email: support@oakenx.com

2) Information We Collect

Information you provide:

  • Name and email address
  • Order and billing information
  • TradingView username (required for granting access to indicators)
  • Any messages or details you send when contacting support

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited and basic usage data (handled through Shopify)

3) How We Use Your Information

We use your information to:

  • Process your order and grant access to OX PRO membership and all included indicators
  • Communicate with you about your purchase and support requests
  • Improve our site and services
  • Comply with legal and tax obligations

If you join our email list, we may send occasional updates about new indicators or important changes. You can unsubscribe at any time.

4) How We Share Your Information

We share data only when necessary:

  • With Shopify (for store hosting, order processing, and payments)
  • With payment providers (to complete transactions)
  • With trusted service providers (email, analytics, hosting)
  • When required by law or to protect our rights

We do not sell your personal information.

5) Cookies and Tracking

This site uses cookies through Shopify to keep the cart working, remember preferences, and understand how visitors use the site. You can manage cookies in your browser settings. Blocking some cookies may affect how the site works.

6) How Long We Keep Your Information

We keep your data only as long as needed to fulfill orders, provide support, maintain records, and meet legal requirements. When it is no longer needed, we delete or anonymize it.

7) Your Rights

You have the right to access, correct, or request deletion of your personal information where applicable. To make a request, email support@oakenx.com. We may need to verify your identity before processing.

8) Children

Our site and services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided data, contact us and we will delete it.

9) Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted here with the updated date. Significant changes will be noted on the site.

10) Questions

If you have any questions about this Privacy Policy, please email us at support@oakenx.com.